Refund and Cancellation Policy

Contact us first

 

If you need to change or cancel an order, or something is wrong with your finished work, contact orders@spaceagegraphix.com or 601-497-8315 promptly. Include your order number or name, a description of the issue and clear photos when useful. For urgent cancellations, call as well as sending a written request.

 

Canceling before production

 

We will check the status of your order and confirm whether work can be stopped. If no authorized work has started and no noncancelable materials or outside services have been committed for your job, we will refund the amount paid for the canceled work.

 

If you cancel after authorized design, setup or other work has begun, we may charge for the work already performed and noncancelable materials or services already committed for your job, consistent with your accepted quote. We will explain those charges and refund any unused balance. A deposit is credited toward these amounts rather than automatically forfeited in full.

 

Once production has started

 

Custom printing is made for your order and generally cannot be resold. Once production has started, we may be unable to change or stop it. You remain responsible for authorized work already performed and noncancelable costs, which may reach the full price of the affected job. Completed custom products are not eligible for a change-of-mind return when they match the approved order. This does not remove your rights when work is defective, incorrectly produced, not delivered or otherwise subject to a refund by law.

 

Errors damage and missing items

 

Inspect your order when you receive it and report any problem promptly. Keep the product and packaging until we explain whether they are needed to review the issue. Please do not return, discard or alter affected items before contacting us when it is practical to preserve them. A delay in reporting does not automatically remove rights you have under applicable law.

 

If we confirm a production mistake, incorrect item or material departure from the approved specifications, we will arrange an appropriate repair or reprint at no additional charge. If we cannot provide a conforming correction within a reasonable time, we will refund the affected work and applicable delivery charges. Where the law requires a different remedy or a full refund, we will provide it. We will cover reasonable return shipping that we require for a confirmed issue with our work.

 

An error already present in customer-approved artwork, or a change requested after approval, is not automatically a production defect. We will explain the available correction and any new charge before proceeding. Screen-to-print color differences do not excuse a failure to meet an expressly agreed color standard.

 

Delays and refund processing

 

For delayed or unfulfilled orders, see our Shipping and Pickup Policy. Legally required cancellations and refunds are not reduced by the ordinary change-of-mind rules above. Refunds will go to the original payment method where possible; if that is not possible, we will arrange an appropriate alternative. We will confirm the refund amount and when it is issued, comply with applicable refund deadlines, and explain any additional payment-provider processing time. Store credit will not replace a legally required money refund.