Shipping and Pickup Policy

Available fulfillment options

 

Local pickup is available. Shipping is available for eligible products and destinations confirmed in your quote or order details. Local delivery may be available in approved service areas. Shipping and delivery are quoted separately. Oversized signs, installed products and specialty jobs may need a custom delivery or installation arrangement.

 

Contact us before ordering to confirm the pickup location and available pickup times. We will provide pickup instructions with your ready notice. Shipping destinations and any local delivery coverage are confirmed in your quote or order details.

 

Production comes before transit

 

Routine print production is generally 3–5 business days after full payment, print-ready artwork approval and any required proof approval. Eligible rush work is normally 1–2 business days only when we confirm availability and any rush charge. Custom design, specialty products, wraps and installation follow the schedule in your quote.

 

Production time is separate from carrier transit or local delivery time. Your order details or quote will identify the expected production schedule and available fulfillment service. Ask us to confirm a needed arrival date before ordering. Faster shipping does not make production faster, and rush production does not automatically include expedited shipping.

 

Pickup and local delivery

 

Wait for our ready-for-pickup notice before coming to collect your order. We will confirm pickup instructions and any balance due under your accepted payment terms. Contact us if someone else will collect the order or you need to reschedule. Any storage charge or unclaimed-order arrangement must be disclosed and accepted separately; it is not automatically imposed by this policy.

 

For local delivery, we will confirm the address, charge, service window and access needs before approval. Installation is included only when quoted.

 

Shipping details and address changes

 

Check the recipient name and delivery address before approval. If you need an address change, contact us immediately. We will try to update an order that has not shipped. If your requested change creates an additional carrier or redelivery charge, we will explain it and ask for approval before charging you. We will correct our own addressing errors without charging you for that correction.

 

We will provide tracking information when it is available. Carrier transit times depend on the selected service and destination. Contact us about a missing, stalled or damaged delivery so we can investigate and arrange the appropriate next step. We do not treat handing a package to a carrier as a blanket release from our fulfillment responsibilities.

 

If a shipment is delayed

 

If we cannot meet the stated shipment deadline, we will contact you with a revised date, or explain when we cannot provide one, and give you the applicable option to wait or cancel for a prompt refund. We will request consent and cancel when required if consent is not obtained. This policy itself is not your consent to a particular delay. Where no shipment time is stated, we will follow the deadline required by applicable law.

 

Legally required refunds for canceled unshipped orders include applicable shipping and handling. Questions: orders@spaceagegraphix.com or 601-497-8315.